Frequently Asked Questions

FAQ Topics:

180 Weave Mat

Amber Bamboo Board

Bac Bac Mat

Bamboo Fence Split

Bamboo Flooring

Black Woven Bamboo Fencing

Eucalyptus Poles

Faux Bamboo

Faux Bamboo Molding Panel

Faux Palm Thatch

Faux Reed Thatch

Laguna Grass

Mexican Rain Cape Thatch

Peeled Reed

Reed Ceiling Board

Rustic Bamboo Fencing

Solid Bamboo

Thatch Reed Panels

Thatch Reed Umbrellas

Tre-Gai Bamboo

Woven Willow

Woven Bamboo Plywood

180 Weave Mat:

How do I attach this product to a wall?

Apply contact cement to the back of the product and adhere to the wall. Make sure you know exactly where it needs to go, as product will immediately adhere.

180 Weave Mat

Amber Bamboo Board:

How do I attach this product to a wall?

Apply contact cement to the back of the product and adhere to your structure. Make sure you know exactly where it needs to go, as you will have only one go at this - it sticks that good! Staples can also be used especially if it is for an overhead application

Amber Bamboo Board

Bac Bac Mat:

How do I attach this product to a wall?

Apply contact cement to the back of the Bac Bac Mat and adhere to the wall. Make sure you know exactly where it needs to go, as you will have only one go at this - it sticks that good!

What is the best way to disguise a seam where two mats fit side by side?

Our Bamboo Molding, Split and Finished Bamboo selection or Decorative Ropes works perfectly for this.

Please see our Bamboo Trim for more options.

Bac Bac Mat

Bamboo Fence Split:

How do I apply this to a chain link fence?

The best way is to zip tie through the copper wire of the Bamboo Fence Splits and through the chain link fence.

How do I install for interior applications?

The best way would be to use a staple gun, pulling the product snug against the structure so that it doesn't sag.

Bamboo Fence Split

Bamboo Flooring:

Is the Bamboo Flooring difficult to install?

It is not more difficult to install than any tongue and groove hardware floor installation; each shipment comes with a full set of installation instructions.

Bamboo Flooring

Black Woven Bamboo Fencing:

How do I install the Black Woven Bamboo Fencing panel?

This panel is either mounted with a galvanized screw in front or behind a secure fence post. Posts should be 4' - 8' apart. Panels should sit about 6" off the ground.

Black Woven Bamboo Fencing

Eucalyptus Poles:

What is the difference in appearance between eucalyptus and pine poles?

While pine poles are straight-milled, eucalyptus is naturally straight, adding a rustic or authentic character to a structure.

Do you need to use special hardware on your arsenic free Eucalyptus Poles?

No, standard hardware is suitable.

Eucalyptus Pole Gate

Faux Bamboo:

Can I use Faux Bamboo outdoors?

Yes, just remember to ask for a UV sealer when ordering.

How can I seal the open ends of the Faux Bamboo?

We supply end caps that fit over the bamboo and therefore conceal the open ends?

Faux Bamboo Poles

faux Bamboo Molding Panel:

if I have the faux bamboo molding panel as a wainscot and need to clean it, what is the best method?

Clean with a damp cloth only. Do not use detergents.

How do I install the Faux Bamboo Molding Panel?

With use of construction adhesive and screws. Always test a small section first.

Bamboo Molding Panel Table

Bamboo Molding Panel

Faux Palm Thatch:

How will the Faux Palm Thatch panel perform in strong winds?

The Faux Palm Thatch panels have been tested to 110mph hurricane wind conditions and we have referrals of Floridian customers that survived 3 hurricanes in a row.

Faux Palm Thatch

Faux Reed Thatch:

How will the Faux Reed Thatch panel perform in strong winds?

The product has been tested to 110mph hurricane wind conditions and we have referrals of Floridian customers that survived 3 hurricanes in a row.

Faux Reed Thatch Roof

Laguna Grass:

Is Laguna Grass an internal or external use product? 

Laguna Grass works well either inside or outside.

Does Laguna Grass come fire retarded? 

Yes;  You can order Laguna Grass pre-fire retarded, or our team can come apply Fire Retardant on the installed structure.

Laguna Grass Roll

Mexican Rain Cape Thatch:

How long can I expect Mexican Rain Cape thatch to last? 

Mexican Rain Cape thatch will last 1-2 years outside and indefinitely inside.

Is Mexican Rain Cape thatch waterproof?

No; Mexican Rain Cap thatch is purely for shade cover and to create a tropical feel for your product.

Mexican Rain Cape Thatch

Peeled Reed:

How do I apply this to a chain link fence?

The best way is to zip tie through the galvanized wire of the Peeled Reed and through the chain link fence.

How do I install for interior applications?

The best way would be to use a staple gun, pulling the product snug against the structure so that it doesn't sag.

Peeled Reed Screen

Reed Ceiling Board:

How do I attach this product to a wall?:

Reed Ceiling Board is best installed by pre-drilling and screwing to the structure.

What is the best way to disguise the seam where two pieces of board butt up side by side?:

Cover the seams with either a stained or natural eucalyptus pole for an African flare or a bamboo trim - namely a Solid Bamboo - Split, Sanded or one of the Bamboo Trims.

Reed Ceiling Board

Reed Ceiling Board

Rustic Bamboo Fencing:

How do I install the Rustic Bamboo Fencing panel?

This panel is either mounted with a galvanized screw in front or behind a secure fence post. Posts should be 4' - 8' apart. Panels should sit about 6" off the ground.

Rustic Bamboo Fencing

Solid Bamboo:

Can I stain Solid Bamboo a different color?

Bamboo does not take stain well because it has a natural waxy protective layer that prevents permutation. However, if sanded, bamboo can be stained.

Is Solid Bamboo susceptible to insects?

Our Solid Bamboo is treated in various ways to prevent insects.

Is the bamboo diameter the same width throughout the length of the bamboo pole?

Because bamboo is a natural product, the diameter can vary up to an inch per 10 linear ft.

Are there any precautions I should take before installing or building with larger pieces of bamboo?

Solid Bamboo with diameter of 3" and over should be predrilled to prevent the bamboo from splitting during installation.

Solid Bamboo Bar front

Split and Finished Solid

Bamboo

Thatch Reed Panels:

How do I install the Thatch Reed panels on my existing home’s roof?:

If you are installing Thatch Reed Panels on an existing roof, you will need to install those panels every 12" Additionally, you will need a grid structure built on the roof to allow for water run-off. This grid structure is nothing more that a series of furring strips first applied vertically on the roof then horizontally. Then the thatch reed panels are applied via staples directly to the strips. This allows for water to naturally run off the roof and not be trapped under the panels.

If I have a Tiki hut in the back yard and want Thatch Reed panels applied to the roof, what do I need to do?:

If you have an existing Tiki hut or Spa cover with a grass or palm roof and want to change to a thatch roof, you simply remove the existing roof and apply the Reed panels every 12 inches. These need to be stapled on at a minimum pitch of 30 degrees for structures with no sub-roof. The steeper the pitch the more water-proof the structure will be.

How do I attach Thatch Reed panels to my structure?:

We recommend using galvanized 1 1/2" staples, with a 1/2" or 1/4" crown depending on the staple gun. This will require a heavy-duty staple gun which can be rented at your local home improvement store.

Thatch Reed Panel

Thatch Reed Awning

Thatch Reed Awning at

Private Residence

Thatch Reed Umbrellas:

How long does the Thatch Reed Umbrella last?:

Thatch Reed Umbrellas last for 4 to 7 years depending on the climate; the dryer the climate, the longer the life of the Thatch Reed Umbrella.

Should I be concerned about wind blowing over my Thatch Reed Umbrella?:

The reed panels on the Thatch Reed Umbrella lever on the rebar umbrella frame allowing for wind to escape. This enables the umbrella to be left up during all types of weather.

Thatch Reed Umbrella

Tre-Gai Bamboo:

Can I stain Tre-Gai bamboo a different color?

Bamboo does not take stain well because it has a waxy protective layer that prevents permutation. However, if sanded, bamboo can be stained.

Is bamboo susceptible to insects?

No, Tre-Gai bamboo has been pressure treated.

Is the bamboo diameter the same width throughout the length of the bamboo pole?

Because Tre-Gai bamboo is a natutal product, the diameter can vary up to an inch per 10 linear feet.

Tre-Gai Bamboo

Tre-Gai Bamboo Poles

Woven Bamboo Plywood:

How do I attach this product to a wall?

Apply contact cement to the back of the product and adhere to your structure. Make sure you know exactly where it needs to go, as you will have only one go at this - it sticks that good! Staples can also be used especially if it is for an overhead application

What is the best way to disguise the seam where two pieces of board butt up side by side?

Some boards you can't even see the join, but if there is a visual seam, cover this with a piece of our bamboo trim. This could be our Split and Finished Solid Bamboo or one of the Bamboo Moldings.

Please see our Bamboo Trim for more options.

Woven Bamboo Plywood

Woven Bamboo

Plywood Bar

Woven Willow:

How do I apply Woven Willow to a chain link fence?

The best way is to zip tie through the galvanized wire of the Woven Willow and through the chain link fence.

How do I install Woven Willow for interior applications?

The best way would be to use a staple gun, pulling the product snug against the structure so that it doesn't sag.

Woven Willow Screen